• I have over 25 years of experience in working on Performance Improvement/Operational Excellence
• I have certified over 1000 participants in Lean 6 Sigma Yellow Belt, 500+ in Green Belt, and about 100+ Black Belts so far
• I help businesses design and implement Performance Improvement Departments with structure, roles, and responsibilities
• I share different templates and tools to share with the organizations, so they don’t have to reinvent the wheel

Healthcare Provider - System Director Performance Improvement (PI)

• Part of the PI team to reduce hospital-wide throughput time
• Responsible for reducing Turn-Around-Time (TAT) in ED
• Driving to reduce TAT in ED Low Acuity Flow Cell (LAFC – fast track)
• Team member and facilitator to reduce the patient average unit stay in the Observation Unit
• Facilitator to streamline the Stroke process from door to needle
• Orchestrated design and successfully established process for patient discharge lounge
• Facilitator to streamline the Pharmacy process from order to delivery for Bedside Med Dispense
• Trained associates on Project Charter/PDSA problem resolution methodology
• Designed and accomplished a "new model" to reduce turnaround time from ED to CT
• Accomplished the target to reduce time from ED first admit to inpatient in bed
• Engaged three businesses of Luminis Health in Strategy Deployment / Hoshin Kanri / X-Matrix
• Worked with the supply chain to develop a dashboard to monitor PPEs for COVID-19
• Designed dashboards for patient movement for each hospital unit - COVID-19
• Part of the COVID-19 vaccine clinic team to design workflow for conducting the COVID-19 vaccine for employees and the public in an efficient manner
• Designed 'Stage Gate' template to launch new business/service line and project tracker
• Leading team to reduce length of stay for inpatients
• Part of the system integration and transformation team
• Designed and taught Lean Six Sigma Green Belt Certification Program
• Co-chaired Performance Improvement Steering Committee for project approval

Healthcare Provider - Senior Performance Improvement Consultant

• Primary responsibilities will be to assist with the clinical and non-clinical transformation process in all 45 facilities, focusing on projects that align with our board-approved goals
• Lessen Patient Falls
• Reduce Residents' falls in Skilled Nursing Facilities (SNF)
• Root Cause Analysis – from Action Planning to Monitoring
• Early Discharge Process
• Decrease Length of Stay by focusing on the discharge process
• Apply Lean concepts and methodologies to improve processes and achieve excellence

Healthcare Provider - Lean Facilitator

• Implement and support standard performance improvement tools for all GBMC team members
• Works with Clinical and Non-clinical staff to identify and define more effective work processes using tools that eliminate waste, focus on the customer, and improve continuously through empowerment and the use of data
• Process Management supports all critical operational functions in the organization by providing resources to redesign process flows, effectively measure process change efforts, and identify cross-organizational opportunities for integration and efficiency based upon data
• Responsible for organization-wide Process Improvement training to support identified activities
• Conducts progress review meetings with process owners and executive sponsors of events to ensure that targets are met and newspaper items are completed
• Train and coach team members in Lean concepts and techniques to convert theory into successful application

Management Training & Consultancy - General Manager / Senior Consultant

Headquartered in Dubai with a strong presence in the Kingdom of Saudi Arabia, Qatar, India, Africa, and Sri Lanka, Blue Ocean stands on an enviable reputation built on 18 years of training, 75,000 alumni worldwide, and a global network of certified trainers, prestigious international certifications, and multinational partners.

• Program development and training conducted in the areas of:
• Operational Excellence
• Lean & Six Sigma
• Human Resource best practices
• Customer Service Excellence
• Presentation Skills
• Value Stream Mapping

HR Management Consultancy - Partner (2-year contract)

Provided strategic guidance and support for Great Place to Work Institute (GPTWI) UAE, a research and management consultancy, based in Dubai, UAE. GPTWI UAE offers workplace assessment and advisory services, HR planning and support, management development, Performance Management, and Process Improvement tools like Dashboards, Kaizen Events, Value Stream Management, Six Sigma, Operation Excellence, Focus Groups, Teambuilding, to name a few.

• Grew client portfolio size by 100% in one year, by initiating creative use of social media, online campaigns, and seminars
• Consulted key accounts with strategic initiatives to increase productivity, employee loyalty, and engagement and decrease turnover by 20% within a year
• Led and implemented HR "Best Practices" with local and multinational clients, successfully increasing credibility, respect, pride, fairness, and camaraderie
• Designed and delivered high-level seminars for networking and idea sharing for senior HR executives to positively affect human capital engagement and efficiency. Chaired HR seminars and conferences for awareness of the Great Place to Work Model

Vice President, Group Head of Business Process Engineering & Service Quality

• Trained and educated associates on world-class practices and concepts through induction programs
• Designed and implemented Customer Care Unit for timely problem resolution, successfully reducing response time to less than 24 hours
• Established Quality Council (cross-functional) to resolve critical issues related to customer care
• Rolled out Branch service strategy and customer experience capturing tools such as electronic touch pads, feedback, and WEB access
• Implemented Lean & 6 Sigma in key business processes and reduced turnaround time by over 50%
• Led the team of divisional heads in successful document compilation, receiving the Dubai Quality Appreciation Program Award for Noor Insurance
• Developed Key Performance Indicators (KPI) and Service Level Agreements for better process controls
• Implemented outbound call to capture customer feedback and measure "Net Promoter Score" (NPS)
• Led the team to a successful application for ISO 9001: 2008 certification

Vice President, Service Quality & Business Process Engineering

• Responsible for setting up the Service Quality & Business Process Engineering Division
• Designed the product catalog to benefit customer service and product training
• Actively supported and advocated the launch of the "Role Model" program to develop and retain UAE Nationals
• Led cross-functional Process Improvement (CFPI) teams to streamline vital business processes using Lean & Six Sigma Methodology

Corporate Champion for "Operational Excellence" (CCO)

• Implemented Value Stream Mapping across all 45 facilities worldwide
• Responsible for all four divisions (Medical, Industrial, Fabrics & Electronics)
• Re-engineered the manufacturing floor layouts to reduce cycle time
• Successfully increased asset utilization by 30%, due to an increase in efficiency
• Successfully reduced worldwide inventory by 50% by lowering work-in-progress and streamlined processes
• Designed, taught, and successfully implemented GEM (Gore Excellence Model) Tools, such as 5S, Value Stream Management, Kaizen Event, Kanban, 8 Wastes, Continuous Flow, Visual Workplace, and such, to achieve Operational Excellence

Resident Vice President, Business Process Engineering and Quality

• Successfully completed four PDCA / 6 Sigma projects with cross-functional Process Improvement teams, reducing defects by 60% and turnaround time by 50%
• Achieved Dubai Quality Award based on Malcolm Baldrige Award criteria for Citibank-1998